Refund Policy

At MamaAdore, we strive to provide high-quality baby safety products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

We offer refunds or returns under the following conditions:

The item is unused, in its original condition, and returned within 7 days of delivery.
The product is defective, damaged, or incorrect upon arrival.
A valid proof of purchase, such as an order number or invoice, is provided.

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund or exchange.

2. How to Request a Refund or Return

Step 1 – Contact Us
Email us at info@mamaproud.com or WhatsApp us at +91 798 222 9495 within 7 days of delivery.

Step 2 – Provide Details
Share your order number, details of the issue, and clear images or videos of the product if applicable.

Step 3 – Return Approval
Our team will review your request and confirm whether the product is eligible for return or refund.

Step 4 – Ship the Product
Once your return is approved, we will provide the return address and instructions. Please ship the product as instructed.

Step 5 – Inspection & Refund
Once we receive and inspect the returned product, we will process the eligible refund.

3. Refund Processing Time

Approved refunds will generally be processed within 5–7 business days after the returned product has been received and inspected.
Refunds will be issued to the original payment method, where applicable.
Shipping charges are generally non-refundable, except where the product received is defective, damaged, or incorrect.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

4. Late or Missing Refunds

If you have not received your refund:

Check your bank account or original payment method.
Contact your bank or payment provider, as processing times may vary.
If you still have not received your refund, contact us at info@mamaproud.com.